Orders of silver jewelry can take up to 2-3 business days to be processe and shipped. Please note that GOLD/ICE/RHODIUM/ROSE GOLD plated items take up to 5 business days to be shipped, no matter what shipment type is chosen. Once your order is prepared for shipment you will receive a shipping confirmation with your tracking information.
Items will need to be in unused, unworn, unaltered and undamaged condition. The customer must complete the goods return form (download it from HERE) and put it into the parcel. Prepare your parcel and call DHL express to schedule a pick up, use our account to send the goods back.
The seller will cover the cost of return transport.
OUR DHL ACCOUNT DETAILS ARE:
ACCOUNT NAME: EB JEWELS SRL IMPORT CODE: 956980041 ADDRESS TO SEND THE PACKAGE BACK IS: EB JEWELS SRL – PRIMA STRADA LUNGARNO, 145/C – 52028 – TERRANUOVA BRACCIOLINI (AR) – ITALY.
Affix one copy of the return label (that you will receive with your order) securely to the package and give the other to the courier.
In no case the customer should send the parcel back with standard mail post.
The customer is free to return the order within 14 working days. From reception of the order.
Please note: Customize size jewelry are not returnable.
Returns will be accepted only in the original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged. If they above conditions are fulfilled, Emanuele Bicocchi will reimburse the amount. The customer has a legal obligation to take reasonable care of the items while they are in his possession. If the customer fail to comply with this obligation, his entitlement to a refund may be effected.
In the event of a breach of the conditions set forth here – above, Emanuele Bicocchi may refuse the returns and not proceed with a reimbursement; Returned damaged products, with no completed form nor receipt, will not be refund. In this case, if the customer requests a re – shipment of the products ordered, Emanuele Bicocchi reserves the right to request the customer to pay the costs for re – shipping.
If accepted, the reimbursement can take up to 30 working days to process. Emanuele Bicocchi will refund the customer by his original payment method: Returned items will be refunded excluding the original cost of shipping.
OUR PRODUCTS ARE NOT AVAILABLE FOR THE FOLLOWING COUNTRIES:
IRAN RUSSIA UKRAINE SUDAN NORTH KOREA SYRIA
To ship to BRAZIL Customs requires a tax ID number: for individuals, the CPF and for businesses the CNPJ.
For further assistance please contact us by email at email@example.com or text our Whatsapp customer service at +39 339 7903621 (From Monday to Saturday, from 11am to 9 pm – Italian time).