SHIPPING
ORDERS OF SILVER JEWELRY CAN TAKE UP TO 2-3 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. PLEASE NOTE THAT GOLD/ICE/RHODIUM PLATED ITEMS TAKE UP TO ONE WEEK TO SHIP, NO MATTER WHAT SHIPMENT TYPE IS CHOSEN.
ONCE YOUR ORDER IS PREPARED FOR SHIPMENT YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH YOUR TRACKING INFORMATION.
 
RETURN/EXCHANGE
ITEMS WILL NEED TO BE IN UNUSED, UNWORN, UNALTERED, AND UNDAMAGED CONDITION. THE CUSTOMER MUST COMPLETE THE GOODS RETURN FORM (DOWNLOAD IT FROM HERE) AND PUT IT INTO THE PARCEL. PREPARE YOUR PARCEL AND CALL DHL EXPRESS TO SCHEDULE A PICK UP, USE OUR ACCOUNT TO SEND THE GOODS BACK.

THE SELLER WILL COVER THE COST OF RETURN TRANSPORT COST.
 
OUR DHL ACCOUNT DETAILS ARE:
ACCOUNT NAME: EB JEWELS SRL
IMPORT CODE: 956980041
ADDRESS TO SEND THE PACKAGE BACK IS:
 
EB JEWELS SRL
PRIMA STRADA LUNGARNO, 145/C
52028
TERRANUOVA BRACCIOLINI (AR)
ITALY
 

AFFIX ONE COPY OF THE RETURN LABEL (THAT YOU WILL RECEIVE WITH YOUR ORDER) SECURELY TO THE PACKAGE AND GIVE THE OTHER TO THE COURIER.

PLEASE NOTE: IN NO CASE THE CUSTOMER SHOULD SEND THE PARCEL BACK WITH STANDARD MAIL POST.

THE CUSTOMER IS FREE TO RETURN THE ORDER WITHIN 14 WORKING DAYS
FROM RECEPTION OF THE ORDER.

CUSTOMIZED SIZE JEWELRY ARE NOT RETURNABLE.

RETURNS WILL BE ACCEPTED ONLY IN THEIR ORIGINAL PACKAGING, WITH ANYLABELS AND ACCESSORIES, IN PERFECT CONDITION FOR RESALE. THEY MUST NOT HAVE BEEN USED, OR DAMAGED. IF THE ABOVE CONDITIONS ARE FULFILLED, EMANUELE BICOCCHI WILL REIMBURSE THE AMOUNT.THE CUSTOMER HAS A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE ITEMS WHILE THEY ARE IN HIS POSSESSION. IF THE CUSTOMER FAIL TO COMPLY WITH THIS OBLIGATION, HIS ENTITLEMENT TO A REFUND MAY BE AFFECTED.

IN THE EVENT OF A BREACH OF THE CONDITIONS SET FORTH HERE-ABOVE, EMANUELE BICOCCHI MAY REFUSE THE RETURNS AND NOT PROCEED WITH A REIMBURSEMENT; RETURNED DAMAGED PRODUCTS, WITH NO COMPLETED FORM NOR RECEIPT, WILL NOT BE REFUND. IN THIS CASE, IF THE CUSTOMER REQUESTS A RE-SHIPMENT OF THE PRODUCTS ORDERED, EMANUELE BICOCCHI RESERVES THE RIGHT TO REQUEST THE CUSTOMER TO PAY THE COSTS FOR RE-SHIPPING.

IF ACCEPTED, THE REIMBURSEMENT CAN TAKE UP TO 30 WORKING DAYS TO PROCESS. EMANUELE BICOCCHI WILL REFUND THE CUSTOMER BY HIS ORIGINAL PAYMENT METHOD: RETURNED ITEMS WILL BE REFUNDED EXCLUDING THE ORIGINAL COST OF SHIPPING.

OUR PRODUCTS ARE NOT AVAILABLE FOR THE FOLLOWING COUNTRIES:
         • IRAN
         • RUSSIA
         • UKRAINE
         • SUDAN
         • NORTH KOREA
         • SYRIA

FOR FURTHER ASSISTANCE PLEASE CONTACT US BY EMAIL AT INFO@EMANUELEBICOCCHI.COM OR TEXT OUR WHATSAPP CUSTOMER SERVICE AT +39 339 7903621 (FROM MONDAY TO SATURDAY, FROM 11AM TO 9PM – ITALIAN TIME).